Customer Service & Phone Order

KE321.CA for Canadian Orders (February 2013 Grand Opening!)


Building on the success of KE321.COM, leading the trend for health and beauty online shopping, KE321.CA has officially launched to serve Canadian customers!


Should you require additional information on KE321 or its products, or if you wish to submit suggestions, please do not hesitate to contact us.



US Orders


For USA orders, please click here to continue shopping with us.



International Orders


For international orders, (orders outside of Canada or USA), please contact us via email ( or call us 1-877-433-0355 Mon – Fri 9:00am – 6:00pm PST.



Tracking Orders


Once your order has been shipped, an email notification containing the tracking number will be sent to you. You can track your order online at



Phone Orders


To place an order by telephone, please call our customer service hotline. NA Toll Free: 1-877-433-0355, Mon – Fri 9:00am -6:00pm PST.



Product Returns


Unopened products may be returned within 7 days of the delivery date for a store credit or refund. Please contact us and provide us with your invoice number and reason for return to receive your Return Authorization Number. No returned products will be accepted without a Return Authorization Number issued by KE321. All returns are subject to a 15% restocking fee and shipping charges are non-refundable. You are responsible for the postage on returned items unless they are defective or incorrect.